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How tambang1000 Handles Your Personal Information

When you open an account with us, you share information we take seriously — your name, contact details, and payment method data from wallets like DANA, OVO, and GoPay.

Data collected only as neededDANA, OVO, GoPay wallet data protectedYour right to access and correct dataAccount deletion available on requestIndonesia-region applicable
tambang1000 How tambang1000 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access your data, correct an error, or ask us to delete your account information, our support team handles these requests directly. Reach out through any of the channels below and include your registered account email so we can verify your identity before acting on your request. Response times vary depending on the complexity of the request.

Live Chat Support Open the chat window from your account dashboard. Our team receives privacy requests through this channel and will ask for your registered email to verify your identity before proceeding.
Email Data Request Send your data access, correction or deletion request to our support email. Include your account username and the e-wallet — DANA, OVO, or GoPay — linked to your account for faster verification.
Account Settings Panel Minor profile updates — name spelling corrections, phone number changes — can be made directly inside your account settings without contacting support, as long as your identity has been verified.
DATA HANDLING DETAIL

How We Protect and Manage Your Information

We apply a layered approach to data security — from how information enters our system to how long it stays and who can access it. Each area below covers a specific part of that process so you know exactly what protections are in place on your account.

Cookies and Session Data

We use session cookies to keep you logged in during an active visit and preference cookies to remember your lobby settings. You can manage cookie permissions through your browser, though disabling them may affect account functionality.

Account Security Practices

Your password is stored in hashed form — we cannot read it, and neither can any staff member. Login attempts are monitored, and unusual access from a new device triggers an OTP verification step to your registered number.

Data Retention Timeline

We keep your account data for as long as your account is active and for the period required by applicable regulations after closure. Transaction logs linked to DANA, OVO, or GoPay are retained for audit and dispute resolution purposes.

Requesting Changes or Deletion

You can request full account deletion via live chat or email. We will confirm your identity, then remove personal data from active systems. Some records may remain in encrypted backups for the legally required retention window.

Your Privacy Questions, Answered Directly

These are the questions we receive most often about how we handle your data. If your question is not covered here, contact us through live chat or email and we will respond with a specific answer for your account situation.

We collect your name, email, phone number, and your preferred e-wallet — DANA, OVO, or GoPay. Device and browser data is also recorded for security purposes during login and active sessions.

Only the payment processor handling your transaction receives relevant wallet data, and only the minimum needed to process your deposit or withdrawal. We do not sell or share payment data for marketing.

Contact our support team via live chat or email with your registered account email address. We will verify your identity and provide a summary of the personal data we hold on your account.

Yes. Submit a deletion request through live chat or email. After identity verification, we remove your data from active systems. Some transaction records may remain in encrypted backups as required by applicable regulations.

Passwords are stored as hashes. Any login from an unrecognised device triggers an OTP check to your registered number. Session data is encrypted in transit, and active sessions expire automatically after inactivity.

We retain records for the period required under applicable regulations in the regions where this service is available. Transaction logs tied to DANA, OVO, or GoPay are kept for audit and dispute resolution purposes.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.